questions...questions...

My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 1.800.411.5116 and select option 4.

What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

I received an Egift Card in an email. What is it? How can I use it?
Egift Cards can be redeemed towards any online purchase. To activate your Egift Card, you must be registered and signed in to Your Account at VictoriasSecret.com. After you're signed in, just click on the link that appears in your Egift Card email. If you can't click on the link, cut and paste the link into your browser. When activating your Egift Card, make sure your email address matches the address where your Egift Card was delivered (it does not have to match the email address in Your Account).

As you add items to your shopping bag, we'll deduct the cost based on the balance of your Egift Card. Your final Egift Card balance will be visible at Checkout or you can check your balance anytime just by signing in to Your Account.

How can I pay my Victoria’s Secret AngelSM Credit Card bill online?
You may pay your Victoria’s Secret AngelSM credit card bill online at www.vsangelcard.com. You may also make a payment by phone, 1.800.695.1526 Monday through Saturday, 8:00am - 9:00pm EST.

When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

How can I check the status of my order?
To check the status of your Internet, Phone or Mail/Fax order, just click on the Order Status link at the bottom of every page. Please remember that you must be a registered client and signed in to your account. To check the status of your order by phone, please call 1.800.411.5116 and select option 4.

How can I find out where my package is?
Our Customer Service section contains everything you need to know about shipping, handling, delivery timeframes and more. Please click on the link below to find out more.
http://www2.victoriassecret.com/html/custsrvc/shipping/

When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 1.800.411.5116 and select option 4.

Why am I paying tax on shipping and handling?
State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.

How is sales tax determined?
The sales tax rate and imposition is determined by the location where the merchandise is being shipped.

I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?
Shipping to Canada: When you place an order at VictoriasSecret.com, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties are determined as a percentage of the price quoted in our catalogue and differ for each item purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by Canadian law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.

Shipping Outside the U.S. & Canada: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Victoria's Secret ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

How do I calculate the shipping and handling for my order?
Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. To see our shipping rates, please click on the link below:
http://www2.victoriassecret.com/html/custsrvc/shipping/

What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

Can I return or exchange my internet and catalogue purchases at a store?
Unfortunately, you cannot return or exchange merchandise at a Victoria's Secret Store if it was purchased at VictoriasSecret.com or through the catalogue. Detailed instructions along with our mailing address for returns and exchanges can be found at the link below:
http://www2.victoriassecret.com/html/custsrvc/shipping/

How do I make a return or exchange?
A Return and Exchange Form is included with every package. If you are unable to locate your Return and Exchange Form, please click the following link to view and print a new form: http://www2.victoriassecret.com/html/custsrvc/shipping/#address

We will ship exchanged merchandise or issue a refund or credit as soon as your return has been received and processed. Please note that exchanged merchandise of equal or lesser value will be shipped with no additional shipping and handling charges. Please send your package via a prepaid, insured, traceable method. To expedite your exchange, you may order your new selections by calling 1.800.888.1500 or 1.937.438.4197 (outside the U.S.).

I received a UPS label in my package. How do I use it to return an item?
For your convenience, we have provided a pre-addressed return label on your invoice for any returns from within the United States. Please follow these instructions for using the pre-addressed return label:
Step 1: Affix the pre-addressed return label to your package. Cover or remove the original shipping label.
Step 2: Package the return and seal securely with tape.
Step 3: Give the package to a UPS driver or take to a UPS drop-off location.

No payment is necessary when you mail your package using the pre-addressed return label. You will be charged a return fee of $4.95 upon receipt of your return.

You may also access www.UPS.com to locate your nearest drop off location.
No payment is necessary when you mail your package using the pre-addressed return label.

How can I exchange items over the phone?
You may order your exchange selections by calling 1.800.888.1500 or 1.937.438.4197 (outside the U.S.). We will issue a refund or credit for your returned merchandise as soon as the return has been received and processed.

What forms of payment do you accept online?
# We accept the following credit cards at VictoriasSecret.com: Victoria’s Secret AngelSM Credit Card
# American Express
# Discover Card
# JCB
# MasterCard
# VISA
# Limitedbrands Cards: Express and Limited Cards

To use a Limitedbrands Card as payment, select "Victoria’s Secret" as your credit card type.

How can I place an order from a catalogue at VictoriasSecret.com?
To order items from a print catalogue online, click on the Catalogue Quick Order link in the upper left hand side of the top navigation. You will be taken to a page where you may enter the item numbers as they appear in the catalogue you are ordering from.

How can I find out when my backordered items will be shipped?
To check the status of backordered items, just click the Order Status link at the bottom of every page. Please remember that you must be a registered client and signed in to your VictoriasSecret.com account. To check the status of your order by phone, please call 1.800.411.5116 and select option 5.

Can I make a change to a backordered item in my order?
To make changes to backordered items, please call 1.800.888.1500 or 1.937.438.4197 (outside the U.S.) and we will assist you.

How can I pay my Victoria’s Secret AngelSM Credit Card bill online?
You may pay your Victoria’s Secret AngelSM credit card bill online at www.vsangelcard.com. You may also make a payment by phone, 1.800.695.1526 Monday through Saturday, 8:00am - 9:00pm EST.

How can I use an Offer Code online?
To redeem a promotion with an offer code online, please be sure to check the Offer Code box in your Shopping Bag before proceeding to checkout. During checkout, you will be asked to enter the offer code for your promotion on a separate page. As you continue to the Order Review and Payment page, your promotional offer should appear. Please refer to your offer details for redemption information and specifics about the offer.

How do I redeem a Catalogue offer online?
To receive a special offer that is featured in a catalogue, place your order using Catalogue Quick Order located in the upper left portion of the top navigation. Here, you can shop for items in the catalogue and take advantage of catalogue offers. During the checkout process, you will be able to enter the Source Code that is located on the back cover of your catalogue as well as any offer codes that you may need to apply to your order. As you continue to the Order Review and Payment page, your promotional offer should appear. Please refer to your offer details for redemption information and specifics about the offer.

How can I unsubscribe from receiving Victoria’s Secret emails?
Please click the link below to be removed from our email list.
http://www2.victoriassecret.com/removal.cfm
We appreciate your patience as it may take a short period of time before your email address will be removed from our file.
Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order.

What are the browser recommendations for shopping at VictoriasSecret.com?
For optimal performance, we recommend visiting our site using the latest version of Microsoft Internet Explorer. We also recommend that you set your monitor to an 800x600 pixel resolution or higher to best view the entire site.

How do I use a Gift Card on an online order?
To use your Gift Card towards an online purchase, enter your Gift Card number and PIN (found on the back of your Gift Card) on the Order Summary and Payment Review page at Checkout. Any unused Gift Card balance will remain on your Gift Card. Gift Cards cannot be redeemed when using Express Checkout.

I received an Egift Card in an email. What is it? How can I use it?
Egift Cards can be redeemed towards any online purchase. To activate your Egift Card, you must be registered and signed in to Your Account at VictoriasSecret.com. After you're signed in, just click on the link that appears in your Egift Card email. If you can't click on the link, cut and paste the link into your browser. When activating your Egift Card, make sure your email address matches the address where your Egift Card was delivered (it does not have to match the email address in Your Account).

Check the Egift Card box at Checkout and the entire balance will be applied to your order. If your order total is more than the balance on your Egift Card, we'll ask you to apply the remaining balance on a credit card. Your final Egift Card balance will be visible at Checkout or you can check your balance anytime just by signing in to Your Account.

Can I use my Egift Card at a Store?
Victoria’s Secret Egift Cards may only be used online at VictoriasSecret.com.

How can I search for products quickly at VictoriasSecret.com?
You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page.

What's the best way to shop at VictoriasSecret.com?
At the top of each page, you'll find different categories like "Bras", "Panties" and "Clothing". If you click on a category, you'll find that it's further divided into different sections down the left-hand side of the page. Each section contains a series of products that might interest you. To find a product quickly, just type a keyword into the search box at the upper right hand corner of every page.

Where can I find sizing information?
Size charts are located in the Customer Service Section. To see our size charts, please click on the following link:
http://www2.victoriassecret.com/html/custsrvc/sizecharts/

How can I properly size myself for a bra?
If you are unsure of your bra size, you may visit a Victoria’s Secret store for a free personal bra consultation, or click the following link for measuring instructions:
http://www2.victoriassecret.com/search/bra/

Do you have a Bridal or Gift Registry?
We don't have a typical Bridal or Gift Registry but we do offer an online Wish List. You can save your favorite items in your Wish List and send it to family or friends as gift ideas for special occasions like a bridal shower or Christmas. To use your Wish List, you must be a registered client and you must be signed-in to your VictoriasSecret.com account.

How can I become a Victoria’s Secret model?
We select models from both the Ford and Elite Modeling agencies in New York City. Unfortunately, we do not have information to release regarding specific criteria they must meet. We suggest that you contact a modeling agency if you want to pursue a modeling career.

Can I open a Victoria’s Secret store in my town?
Victoria’s Secret is a division of Limited Brands. We sell directly to the public through our catalogue and our own retail shops as retailers, not wholesalers. We do not franchise nor do we appoint agents to represent us or assign boundaries or territories for distribution.

Where is the nearest Victoria’s Secret store?
You can find the Victoria’s Secret stores near you with the Store Locator found in the Customer Service section or just click on the link below.
http://www2.victoriassecret.com/html/custsrvc/storeloc/

How do I request a charitable donation from your company?